Our Promise

Our Fundraising Promise

Forest Holme Hospice Charity is committed to ensuring our fundraising is undertaken in an accountable, courteous, legal, respectful and transparent manner. We are registered with the Fundraising Regulator and our activities adhere to their Code of Fundraising Practice. A copy of the Fundraising Regulator’s Fundraising Promise can be found here.

Guarantee to you

Being a small, local charity, we feel very strongly about ensuring Forest Holme’s supporters are not put under any pressure to donate to our cause. This is why you will never receive a cold call from a member of our team to solicit donations and we do not buy or share personal data, or allow anyone else to do so on our behalf.

Our guarantee to you, in return for your vital support, is that your generous donations will be well spent where they are most needed, and in the most cost-effective way possible.

Our guarantee to you

Complaints procedure

If you would like to make a complaint about any area of our fundraising methods, please don’t hesitate to contact us through our complaints procedure in order for us to address your complaint as best we can.

If having contacted the Charity you are still unsatisfied with the outcome of your complaint, or how it has been handled, please contact the Fundraising Regulator with your concerns or to seek further guidance.

Their contact details are: Fundraising Regulator, 2nd Floor, Mezzanine Building, 49-51 East Road, LONDON N1 6AH

Telephone: 0300 999 3407 Email: enquiries@fundraisingregulator.org.uk