We value your feedback

Forest Holme Hospice Charity strives to adhere to best practice with its fundraising activities and provide its supporters with the best possible customer service in a polite, approachable, timely and professional manner. If you have any concerns surrounding our fundraising methods or have not received this level of service, then please don’t hesitate to contact the Charity Manager in the first instance on 01202 670644 to discuss your concerns.

We take complaints very seriously and follow procedures to ensure that any complaint is dealt with positively and efficiently. A copy of our complaints policy can be downloaded here.

If having contacted the Charity you are still unsatisfied with the outcome of your complaint, or how it has been handled,  please contact the Fundraising Regulator with your concerns or to seek further guidance. Their contact details are:

Fundraising Regulator

2nd Floor, Mezzanine Building

49-51 East Road

LONDON

N1 6AH

Telephone: 0300 999 3407

Email: enquiries@fundraisingregulator.org.uk

It is very important to us as an organisation to make sure we are providing an excellent level of service, so we welcome both positive and negative feedback to ensure that Forest Holme Hospice Charity operates to the best of its abilities. Thank you.