Recording information

To ensure we give you the best care possible, it is important that we are able to record information about you.

Palliative care records are stored as part of your electronic patient record, on a special electronic form which has been designed for this purpose. This electronic patient record is used at Forest Holme Hospice, Poole Hospital, Bournemouth Hospital and the Macmillan Unit at Christchurch Hospital, and by the community teams based at Forest Holme Hospice and the Macmillan Unit.

Your palliative care record includes details such as your name, address, date of birth, medical conditions and any medications you are taking. We also use the electronic record to make a note of any wishes you have made known regarding care towards the end of your life – where you would prefer to be cared for, and anything else which is important to you.

By making notes in this way, we are able to provide a high standard of care which is tailored to your individual needs and preferences.

Face-to-face contacts at home with all healthcare professionals (district nurses, community palliative care team and so on) are recorded in a Single Assessment Profile (SAP) folder.

If you have any questions about how your information is used, please contact one of the team.

Sharing information

The medical team looking after you in hospital or in clinic will be able to view the palliative care notes in the electronic patient record.

Your GP and district nurse may be able to view this information if they have received training in using the Poole Hospital electronic patient record.

With your consent, we would like to be able to share this information with relevant other professionals, only if needed to help provide care for you. For instance, if you are known to or referred to another palliative care service, it would help them to help you if they can view your palliative care record.

Your information is personal to you and remains confidential. We never share your personal information with commercial companies. Members of the charity fundraising team do not have access to your personal details or health records.

If you have any questions or concerns about the way your information is recorded or shared, please ask your palliative care key worker – for example your community palliative care nurse or doctor.